Does anyone else hate customer service menu trees? Recently, after trying to use my credit card, it was declined. I knew this wasn’t correct because I didn’t have a balance. I told the employee behind the desk there was a mistake. I got the standard “Sure, that’s what they all say” response.
Feeling embarrassed, I called the customer service number. As most people know, calling a customer service number is worse than a toothache. Before you make the call, you know you will either reach someone who doesn’t speak English, or you will lose brain cells trying to navigate through a menu tree.
Here’s how my call went:
“Thank you for calling the Big Bucks customer service line. Please choose one if you speak English, two if you speak Martian, and three if you speak anything else.”
I chose one.
“Why are you calling? Either click two for menu items or tell us why you want to speak to us.”
I say declined credit card.
“Did you say declined credit card?”
“Yes.”
“Sorry, we didn’t get that, please repeat it again.”
“Declined card.”
“Now please make a selection as to why you think your card was declined.”
After much frustration, I clicked on zero. However, customer service people know that trick. If you click zero, you’re either disconnected or some hateful phone gremlin returns you to the main menu.
Please click here to read the entire article.
No comments:
Post a Comment